Updated FAQ with Double Dip

FAQ

Order and Shipping Information

Can I add an item to my recent order?

Yes, of course! If you wish to add an item or edit your order, email us immediately support@doubledipstore.com so that we can adjust your order. If the order has been fulfilled we can no longer add it to your order. But no worries, we can send you an invoice through email, if you wish to order products from us.

 

When will my order ship?

First-Class Shipping takes 3-5 business days with USPS. The maximum time a package may take to get to you is about 14 business days. Expedited shipping takes 2-3 days!

 

Please note that Double Dip is not liable for undelivered shipments due to inaccurate addresses inputted at the time of order. Please make sure to double-check all your shipping information before submitting an order.

 

Do you ship internationally?

We’re sorry, but as of the moment we do not offer international shipping.

 

How are shipping rates calculated?

Shipping is managed by USPS or UPS flat rates, whichever is most cost-friendly when sending to your area.

Enjoy free shipping when you spend $60 USD or more (pre-tax & shipping)!

 

I’m having a problem with my tracking number and information. What should I do?

We’re terribly sorry about that! Once you get your tracking confirmation email, please allow 24 hours for the carrier to renew your tracking status.

 

If you did not receive a tracking confirmation email, please send a detailed email to support@doubledipstore.com and our friendly customer service will be delighted to assist. Don’t forget to include your order number!

 

Return and Exchange Policy

What is your return & exchange policy?

Contact us at support@doubledipstore.com if your items are defective, broken, you received wrong the items, items are missing, or if our products caused you to have an allergic reaction. A friendly representative will go into further detail regarding whatever issues you have with your order.



Partnerships

I am a blogger, influencer and I want to be a brand ambassador. How can we collaborate?

Please contact our management at marketing.doubledipstore@gmail.com and a friendly team member will contact you to discuss the opportunities in working together!



Product Information

For education-related questions regarding application, removal, or nail tips & tricks, feel free to contact our dedicated friendly team at support@doubledipstore.com and a friendly customer service rep will be delighted to assist!


You can also check out our HOW-TO’S articles on our website or our Youtube account for more detailed step-by-step tips and manicure tricks!

 

What type of products does Double Dip offer?

We offer high-quality and affordable dip nail products and kits for both professionals and beginners. 

 

Visit our official store website now to find out more!

 

Does Double Dip test on animals? 

All our products are made with pure love!

We are PETA-approved, meaning we do not test on animals! 

 

How do I achieve shiny nails?

Dip Top Coat application

1. File and buff the nail

2. You need an additional layer of activator after filing and buffing

3. Make sure to remove ALL the excess activator using a lint-free wipe before the application. Allow the activator to dry!

4. Apply Top Coat in very thin layers, twice.

     

    The above four easy steps will allow you to get the best possible super shiny finish with your dip top coat and make sure it dries properly.

     

    For more detailed tips and tricks, read Here Are the Best Nail Dipping Powder Kit That Can Give Shiny, Long-Lasting – Double Dip Nails (doubledipstore.com)

     

    How Long Do Dipped Nails Last? 

    Dip nails can last from 3 weeks to a month with the proper prep and application. For more information on related questions, feel free to reach out to our friendly customer service team at support@doubledipstore.com and a team member will be glad to assist!

     

    Check out the link below to know How Long Do Dipped Nails Last?

    How long do dipped nails last? A Guide to Dip Nail Starter Kit – Double Dip Nails (doubledipstore.com)

     

    My Dip Base #2 & Dip Top #4 are sealed shut. What happened?

    Step 2 Base Coat and Step 4 Top Coat are strong adhesives. To prevent your bottle from getting glued shut or getting unnecessary dried top coat residue on the neck of your bottle, please make sure to keep up with cleaning it daily. When taking your brush out of the bottle, please try to not get any excess liquid outside of the neck of the bottle. You want to keep everything contained so that it does not spread and result in a sticky bottleneck. Please take a cotton pad or q-tip and soak it in acetone to clean the neck of the bottle after you are done using it. Moreover, please also clean the inside of the bottle cap. These steps are essential in securing that your bottles can freely open the next time you’re trying to do a new manicure. In addition, the closed bottle should be soaked in warm water for 10-15 minutes then use pliers to help grip and twist off the lid. If you are still unable to open your bottles, please DO NOT try to force them open as the bottles are glass and could break.

     

    You can also try the rubber band trick - a real rubber band and not a hair tie! Twist the rubber band around the lid as many times as it will go until taut, then twist. It helps grab and give friction where it's needed.

     

    For more information on related questions, feel free to reach out to us at support@doubledipstore.com and a team member will be glad to assist!

     

    Do your products have an expiry date? What is the shelf life? 

    Double Dip Powders can last up to 2 years. Essential Liquids can last up to 10 months to a year and Gel Polish can last for about 12-36 months after being opened.

     

    Always make sure to wipe the neck of bottles clean after each use. DO NOT store in a damp room as they are temperature sensitive. Always store them in a cool and dry area, away from direct sunlight. If products are kept in temperatures exceeding 85°F  they will have shortened shelf-lives, and storing them in areas exceeding 100°F can cause them to thicken and harden quickly in the container.

     

    A friendly reminder that all artificial nail enhancement products have expiration dates, but how long these products will last usually depends on their storage circumstances. Discoloration, cracking and lifting of the artificial nail can all be a proof that a product’s shelf-life may have been passed. 

     

    What if I am allergic to your products?

    We’re sorry to hear that! For the most part, we are proud to say that we are free of the 10 most common toxic ingredients found in dipping powder. We are PETA-approved to be cruelty-free and vegan, we do our best to provide high-quality items.

     

    You can check out our article here for a list of our ingredients for our powders and each of our dip liquids!

     

    https://doubledipstore.com/blogs/nail-tutorials/double-dip-powder-ingredients-product-knowledge

     

    If you have allergies or are sensitive to some nail/ cosmetic ingredients, please email us at support@doubledipstore.com and we can help you with that matter. We recommend only purchasing one item at a time to test for any type of reaction before purchasing multiple items. We hope this helps!

     

    I bought Double Dip products from Amazon.com - Can I return/exchange them?

    Yes of course! Reach out to us via support@doubledipstore.com and our lovely Customer service team will be more than happy to help!

     

    How to see my reward points?

    Log in and go to the bottom of the page and click on “reward program”. Once you are on that page a light purple button should appear in the lower left hand corner with a diamond on it, there you can view your current Diamond balance and everything else to do with our royalty program. If you have any other questions or concerns please email us via support@doubledipstore.com and our lovely Customer service team will be more than happy to help! The link to our rewards section on our website will be inputted down below for reference. Thank you! 🥰


    Rewards Program: https://doubledipstore.com/pages/doubledip-secret-circle-rewards

     

    Promotion Terms and Conditions

    Can I combine multiple discount codes with an order?

    We’re sorry but our discount codes cannot be stacked! Although you are welcome to use a gift card code and a discount code at the same time. 

     

    Can I apply my discount code after I've already placed an order?

    Unfortunately, we are unable to apply a discount code once an order has already been placed. 

     

    Discount codes must be applied prior to submitting your purchase. If you would like to place the order again with the code applied, please email us via support@doubledipstore.com with your order number & the full name used to place the order. We'd be happy to assist!

     

    Others

    Why is there no powder with my kit? 

    Looks like you ordered our liquid kit. This kit is for those who already have powders and just need the liquids. 

     

    Why are there no liquids in my kit? 

    Seems you might have ordered one of our kits that just includes our powders. Unlike our starter kits that include everything you need to do your nails, we also sell collection kits that just include the powders. 

     

    Why are my nails chipping and lifting? 

    DoubleDip is a dip powder application therefore the prep is going to determine the longevity of the Double Dip manicure. The nails need to be gently filed with a 180 grit file prior to starting the Dip application. If there is any shine or oils on the natural nail this can cause the product to lift or chip. Use our DoubleDip Bonder, PH bond, or alcohol swab to remove surface oil. Another tip is to make sure the DoubleDip Base coat application is even and not too thick.  

     

    My brushes have hardened. How do I prevent this from happening? 

    Brush cleaner is a life-saver! You will need to soak brushes in the Brush Restorer for 5-10 minutes at the end of each treatment to make sure brushes are clean and no product residue is left. The base coat is glue and it will harden if left on the brush. You can also use alcohol to further cleanse brushes if needed. 

     

    Why is my Mystery Box missing in my order?

    Please don't worry! We understand dates can be a bit confusing. For example, if your order was placed on September 7, 2021, you would get the October mystery box and will be shipped out sometime in the first or second week of October. We’re hoping for your patience and understanding! 🥰


    The mystery box will be shipped out separately from the rest of your order, you'll be notified immediately once it's ready to ship. If you need anything else, please email us at support@doubledipstore.com and a friendly customer representative will be delighted to assist! 

     

    How to remove Dip powder nails?

    Do you want to know how to easily remove your manicure? Please click the link down below for the detailed, step-by-step game-changer methods in Removing Dip powder or Acrylic Nails without harming your natural nails!

     

    How to prep my Natural Nails?

    Do you want to know how to properly prep your natural nails? Click the link down below, for a step-by-step guide!

     

    What is marbling? 

    Marbling is the dissociation of pigments on the nail leading to unwanted and uneven color.

     

    What can I do to prevent marbling? 

    Don't worry, there's a solution to this pesky problem, make sure to always stir up your powder or shake before using. Prepping your nails is also vital to prevent marbling. A bumpy and uneven base will disrupt how even the powder applies. If this does not help, feel free to add some 000-clear base powder to your dip. This will help disperse the particles evenly throughout the powder without changing the shade because it is clear. 

     

    Help! I've accidentally gotten it on my skin/cuticle area. How do I resolve this? 

    No worries, we got you. Simply take some acetone and remove the excess glue and powder off. Also as soon as you dip your finger in then remove the powder, if you notice powder spilling onto your skin/cuticle after you brushed off excess powder, grab your cuticle stick, and clean those cuticle edges before adding any activator

     

    What can I do to prevent getting it on my skin/cuticle area? 

    Make sure you apply nice thin layers of base coat to avoid flooding your cuticles or getting base on your skin. 

     

    Just enjoy the process and always remember that practice makes perfect! 💗

     

    DIY nail dip kit

    We would like to invite you to join our Double Dip Nail Ideas, Tips, & Tricks Exclusive VIP Group!✨

     

    Wherein you can find tons of helpful tips and tricks from our lovely members and moderators! 

    You can also ask questions or some valuable advice. The ladies in our group are very helpful and friendly! 

    double dip tips and tricks

    Stay in the loop on our upcoming exciting giveaways and limited edition kits. Also, don't forget to subscribe to our email newsletters or Instagram to be the first to know about special offers!

     

    Do you still have questions or any concerns? Email us anytime at support@doubledipstore.com and a friendly customer service member will respond to you shortly. 💗🥰

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